Shipping Policy

Introduction

At Easy Martz, we are committed to delivering premium-quality products to our customers in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery, and related services.

By placing an order with Easy Martz, you agree to the terms stated in this Shipping Policy.

Order Processing

  • Orders are processed after successful payment confirmation.
  • Processing times may vary depending on product availability, order volume, and customization requirements.
  • Standard orders are generally processed within 1–3 business days.
  • Bulk, wholesale, private label, and export orders may require additional processing time.
  • Orders are not processed on Sundays or public holidays.

Shipping Coverage

Easy Martz ships products across India and selected international destinations.

Shipping availability may vary depending on:

  • Delivery location
  • Product category
  • Government regulations
  • Logistics partner serviceability

For international orders, customers are encouraged to contact us before placing large-volume orders.

Delivery Timelines

Estimated delivery times are as follows:

Domestic Orders (India)

  • Metro Cities: 3–7 Business Days
  • Non-Metro Cities: 5–10 Business Days
  • Remote Locations: 7–14 Business Days

International Orders

  • Typically 7–21 Business Days depending on destination country, customs clearance, and shipping method selected.

Delivery timelines are estimates and should not be considered guaranteed delivery dates.

Shipping Charges

Shipping charges may vary depending on:

  • Order value
  • Product weight and dimensions
  • Delivery location
  • Shipping method selected

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.

For wholesale and export orders, shipping costs may be quoted separately.

Order Tracking

Once an order has been dispatched, customers will receive shipment details and tracking information through email, SMS, WhatsApp, or other available communication channels.

Tracking updates are provided by the respective logistics partners.

Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Customs inspections
  • High seasonal demand
  • Incorrect customer information

Easy Martz shall not be held liable for delays caused by third-party logistics providers or unforeseen events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact details.

Easy Martz will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

Additional shipping charges may apply for re-dispatching returned shipments.

Damaged or Missing Shipments

Customers are requested to inspect packages upon delivery.

If a shipment arrives damaged, tampered with, or incomplete:

  • Notify us within 48 hours of delivery.
  • Provide photographs of the package and products.
  • Retain all original packaging materials until the claim is reviewed.

Claims submitted after the specified period may not be eligible for resolution.

International Shipping & Customs

For international shipments:

  • Import duties, customs charges, taxes, and regulatory fees imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.
  • Customs clearance procedures may cause delivery delays beyond our control.
  • Easy Martz is not responsible for packages held, delayed, or rejected by customs authorities.

Wholesale & Bulk Orders

Large-volume, wholesale, and export orders may have separate shipping schedules and logistics arrangements.

Estimated dispatch and delivery timelines for bulk orders will be communicated individually based on order quantity and destination.

Force Majeure

Easy Martz shall not be liable for any failure or delay in delivery resulting from events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, transportation disruptions, government actions, or technical failures.

Changes to Shipping Policy

Easy Martz reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website.

Contact Us

For shipping-related inquiries, order tracking assistance, bulk shipping requirements, or international delivery information, please contact Easy Martz through the contact details provided on our website.

We appreciate your trust in Easy Martz and strive to ensure a smooth and reliable delivery experience.