Refund and Return Policy

Introduction

At Easy Martz, we are committed to providing quality products and reliable service. Please read our Refund and Return Policy carefully before placing an order.

By purchasing from Easy Martz, you agree to the terms outlined below.

No Return Policy

Due to the nature of our food and consumable products, Easy Martz follows a strict No Return Policy.

Once an order has been delivered successfully, it cannot be returned for reasons including but not limited to:

  • Change of mind
  • Taste preferences
  • Ordering the wrong product
  • Ordering the wrong quantity
  • Personal dissatisfaction after delivery
  • Delay caused by customer unavailability

Customers are requested to review their order carefully before completing the purchase.

No Refund Policy

Easy Martz follows a No Refund Policy for all successfully delivered orders.

Refunds will not be issued for:

  • Delivered products
  • Customer refusal after shipment
  • Incorrect orders placed by the customer
  • Delays caused by incorrect shipping information provided by the customer
  • Minor packaging variations or appearance differences

Eligible Refund Cases

A refund may be considered only in the following situation:

Non-Delivery of Order

If an order is confirmed, paid for, and is not delivered due to reasons attributable to Easy Martz or our logistics partners, the customer may be eligible for:

  • A full refund of the order amount, or
  • Re-shipment of the order, subject to customer preference and product availability.

The eligibility of such claims will be verified through shipment tracking records and internal review.

Lost Shipments

If a shipment is confirmed as lost in transit by the logistics provider and cannot be recovered, Easy Martz will either:

  • Issue a full refund, or
  • Arrange a replacement shipment at no additional cost.

Incorrect Address or Delivery Failure

Refunds will not be provided if delivery fails due to:

  • Incorrect shipping address provided by the customer
  • Incorrect phone number provided by the customer
  • Customer unavailable to receive the shipment
  • Refusal to accept the package

Any re-delivery charges shall be borne by the customer.

Refund Processing

Where a refund is approved under this policy:

  • Refunds will be processed through the original payment method whenever possible.
  • Processing time may vary depending on the payment provider and banking institution.
  • Approved refunds are generally processed within 7–10 business days.

Replacement

Replacement or exchange will be delivered with in 5 to 10 business days

Policy Updates

Easy Martz reserves the right to modify this Refund and Return Policy at any time without prior notice.

Any changes will become effective immediately upon publication on the website.

Contact Us

For questions regarding your order, delivery status, or refund eligibility, please contact Easy Martz using the contact information provided on our website.

Thank you for choosing Easy Martz.